Outage in ServiceChannel

SFTP Unavailable

Resolved Major
December 12, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

ServiceChannel is currently investigating an issue that prevents users from connecting to our SFTP servers from the internet. We are working to restore service as soon as possible. Thank you for your patience.
Components affected
ServiceChannel SFTP
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/12/2023 08:30PM

This incident has been resolved.

MONITORING about 1 year ago - at 12/12/2023 07:07PM

A fix has been implemented. We are monitoring the results.

INVESTIGATING about 1 year ago - at 12/12/2023 03:37PM

ServiceChannel is currently investigating an issue that prevents users from connecting to our SFTP servers from the internet. We are working to restore service as soon as possible. Thank you for your patience.

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