Outage in Shogun

Shogun Frontend Builds Failing

Resolved Minor
July 28, 2023 - Started 9 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue that is causing new builds to fail in the Shogun Frontend Application only. Live pages on Shogun Frontend and the Page Builder editor are unaffected, but new Frontend site builds are unable to be generated. The team are investigating the cause and working on a solution, but in the meantime please hold off on generating new builds.
Components affected
Shogun Frontend Portal
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/28/2023 05:37PM

No new incidents have been reported and the third party component is fully online. If you experience any failed builds, please contact Shogun Support!

MONITORING 9 months ago - at 07/28/2023 03:43PM

Builds on Shogun Frontend appear to be completing successfully now. The team will continue to monitor the situation, but all users should be clear to generate new builds.

INVESTIGATING 9 months ago - at 07/28/2023 03:24PM

We are aware of an issue that is causing new builds to fail in the Shogun Frontend Application only. Live pages on Shogun Frontend and the Page Builder editor are unaffected, but new Frontend site builds are unable to be generated. The team are investigating the cause and working on a solution, but in the meantime please hold off on generating new builds.

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BigCommerce users unable to load pages in Shogun Page Builder - 8 months ago

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