Outage in Shogun

BigCommerce users unable to load pages in Shogun Page Builder

Resolved Major
August 24, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

BigCommerce users may find themselves unable to load pages in Shogun Page Builder - upon attempting to open a page in the editor, users may find themselves stuck on a loading screen that never resolves. The Technical team are investigating causes and we are working to get it back to normal ASAP. Live pages are unaffected - this only affects editor functionality.
Components affected
Shogun Core Services
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/24/2023 06:27PM

The Technical team have deployed a fix and all affected users should now be able to access pages. If you encounter a loading screen that does not resolve after several minutes, please contact Shogun Support.

INVESTIGATING 8 months ago - at 08/24/2023 05:29PM

BigCommerce users may find themselves unable to load pages in Shogun Page Builder - upon attempting to open a page in the editor, users may find themselves stuck on a loading screen that never resolves. The Technical team are investigating causes and we are working to get it back to normal ASAP.

Live pages are unaffected - this only affects editor functionality.

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