Outage in ShopKeep

Ecommerce Item Sync - Degraded Performance

Resolved Minor
July 06, 2023 - Started 10 months ago - Lasted 1 day
Official incident page

Need to monitor ShopKeep outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ShopKeep, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later. We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.
Components affected
ShopKeep E-Commerce
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/07/2023 10:34PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 07/06/2023 09:58PM

We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later.

We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.

Latest ShopKeep outages

iOS 17.1 Crash Behavior- DO NOT UPDATE IOS TO 17.1 - 6 months ago
Partial Outage - Clover Mini Generation 1/2 NFC Payments - 7 months ago
Ecommerce Item Sync - Degraded Performance - 10 months ago
BackOffice and eCommerce Outage - 11 months ago
S-Series Support - Phone Line Down - 11 months ago

The easiest way to monitor ShopKeep and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3154 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE