Is ShopKeep Down?
ShopKeep status is operational
Are you having problems?
Users are not reporting problems in ShopKeepMonitor ShopKeep and all your third-party dependencies in one place
ShopKeep problems reported by users
This chart provides user-reported problems for ShopKeep in the last 12 hours. It's a collection of user reports from different sources.
Latest ShopKeep Outages
We continuously monitor the official ShopKeep status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ShopKeep outages and possible affected you.
Minor Resolved · about 2 months ago · lasted about 5 hours
We have identified an issue with our Payment gateway which seems to have been a knock on effect from a Company called Cloudflare's outage. We are monitoring the situation and will update you as we have more information.
Minor Resolved · 2 months ago · lasted about 1 hour
We are currently experiencing an outage with our Web Chat feature due to an issue identified with one of our partners. Once we are fully operational again we will keep you posted.
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Minor Resolved · 2 months ago · lasted about 3 hours
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Minor Resolved · 3 months ago · lasted 14 minutes
FreedomPay Gateway - Degraded Performance
One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution. Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time. To keep updated with their progress, please subscribe to this page.
Minor Resolved · 4 months ago · lasted about 5 hours
Clover Gateway degraded performance
One of our credit card processing gateway partners, Clover, has identified an issue on their end and are working towards a resolution. To keep updated with their progress please subscribe to this page.
Minor Resolved · 5 months ago · lasted 38 minutes
Credit Card Processing
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Minor Resolved · 5 months ago · lasted 3 minutes
Clover Mini Disconnect
We are investigating a disconnect issue with those using a Clover Mini. To resolve this issue, please follow the steps in the link below to reconnect your Mini. https://shopkeep-support.lightspeedhq.com/support/hardware/clover-mini-setup#connect-to-lightspeed
ShopKeep Components Status
Check the current status of the components
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Frequently Asked Questions
- Is ShopKeep down right now? What is ShopKeep current status?
- ShopKeep seems to be up and running. We've updated the status less than a minute ago.
- Was ShopKeep down today?
- ShopKeep is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with ShopKeep, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with ShopKeep and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
- ShopKeep outage? How can I monitor ShopKeep?
-
- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring ShopKeep and get alerts in real-time when ShopKeep has outages.
- Why use IsDown instead of ShopKeep status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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