ShopKeep status

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Last known issue was about 2 months ago

Latest Incidents

Resolved Gift Card Outage

Our Gift Card partner is currently experiencing an outage with their platform and are working to resolve the issue. Due to this Outage any merchants that use ShopKeep Gift Cards are currently unable to process any gift cards. We will keep you updated on when this is resolved.

about 2 months ago Official incident report

Resolved TSYS Sierra and TSYS ProPay Outages

We have been made aware of an outage currently happening with TSYS Sierra and ProPay systems which is affecting Third Party Processing merchants with TSYS as their processor. For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.

Resolved BackOffice - ShopKeep

Some ShopKeep users are reporting an inability to access their BackOffice. Some BackOffice users will notice a delay for new Items to show in Item List, and/or a delay in reporting from Register sales. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

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