ShopKeep Status
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ShopKeep status pageStats
0 incidents in the last 7 days
0 incidents in the last 30 days
Automatic Checks
Last check: 5 minutes ago
Last known issue: 3 months ago
Latest Incidents
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Resolved Shopkeep Support
Shopkeep support will be undergoing a service update Wednesday December 16th between 10am-11am EST. All Phone lines will be unavailable during this time and are expected to be restored ~11am EST. For all immediate inquires during this time please email [email protected]
Resolved Backoffice Access
Some ShopKeep users are reporting an inability to access their BackOffice, Shopkeep.com, and shopkeep.com/support. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Resolved BackOffice - ShopKeep
The BackOffice is currently experiencing delayed transaction reporting due to a downstream provider outage. We have identified the issue and we are working with our provider to resolve this issue as soon as possible. Please subscribe to this page for further status updates.
Resolved e-Commerce Dashboard and Admin Labels Are not loading
Some ShopKeep users are reporting an issue with the e-Commerce Dashboard and Admin labels for ShopKeep e-commerce. We have identified the issue and our engineers are working to resolve this situation as soon as possible. Please subscribe to updates on this page for new information as we uncover it.
Resolved Credit Card Processing
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Resolved BackOffice - ShopKeep
Some ShopKeep users are reporting a delay in transactional data sending to the BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Resolved Credit Card Processing - Clovergo
Some users are reporting an inability to process credit card payments using the Clover platform. Clover has confirmed they have placed all CloverGos in limited mode causing an increase in Gateway Errors. Please subscribe to updates on this page for new information as we uncover it.
Resolved Credit Card Processing - CloverGo
Some users are reporting an inability to process credit card payments using the Clover platform. We are investigating the issue and its potential cause(s) with our downstream partners. Please subscribe to updates on this page for new information as we uncover it.
Resolved Credit Card Processing - Clover
Some users are reporting an inability to process credit card payments using the Clover platform. We are investigating the issue and its potential cause(s) with our downstream partners. Please subscribe to updates on this page for new information as we uncover it.
Resolved Ecwid Integration - Customers can't add products to the cart
Some ShopKeep users are reporting a customers inability to add products to their online cart. When they click “Buy Now” or “Add to bag” buttons and open the checkout page they see that the cart is empty. We are working with our downstream partner to resolve the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
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