This chart provides user-reported problems for ShopKeep in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official ShopKeep status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last ShopKeep outages and possible affected you.
Minor Resolved · about 2 months ago · lasted about 5 hours
We have identified an issue with our Payment gateway which seems to have been a knock on effect from a Company called Cloudflare's outage. We are monitoring the situation and will update you as we have more information.
Minor Resolved · 2 months ago · lasted about 1 hour
We are currently experiencing an outage with our Web Chat feature due to an issue identified with one of our partners. Once we are fully operational again we will keep you posted.
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Minor Resolved · 2 months ago · lasted about 3 hours
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Minor Resolved · 3 months ago · lasted 14 minutes
FreedomPay Gateway - Degraded Performance
One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution. Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time. To keep updated with their progress, please subscribe to this page.
Minor Resolved · 4 months ago · lasted about 5 hours
Clover Gateway degraded performance
One of our credit card processing gateway partners, Clover, has identified an issue on their end and are working towards a resolution. To keep updated with their progress please subscribe to this page.
Minor Resolved · 5 months ago · lasted 38 minutes
Credit Card Processing
Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.
Minor Resolved · 5 months ago · lasted 3 minutes
Clover Mini Disconnect
We are investigating a disconnect issue with those using a Clover Mini. To resolve this issue, please follow the steps in the link below to reconnect your Mini. https://shopkeep-support.lightspeedhq.com/support/hardware/clover-mini-setup#connect-to-lightspeed
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