Is ShopKeep Down?

ShopKeep status is operational

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IsDown continuously monitor the official ShopKeep status page for ongoing outages. Check the stats for the latest 30 days and a list of the last ShopKeep outages.

Stats for ShopKeep outages in the last 30 days

Number of Outages

0

Average Downtime

0 mins

Total Downtime

0 mins

Since last incident

114 days

Users reports for ShopKeep in the last 12 hours

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Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ShopKeep, and never miss an outage again.

Get access to historical data and ShopKeep's lastest outages

Minor · 4 months ago · lasted about 2 hours

TSYS and First Data Nashville Credit Card Processing Degrading Performance

Processing on the First Data Nashville and TSYS gateway are currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.

Minor · 6 months ago · lasted about 5 hours

Gateway error

We have identified an issue with our Payment gateway which seems to have been a knock on effect from a Company called Cloudflare's outage. We are monitoring the situation and will update you as we have more information.

Minor · 6 months ago · lasted about 1 hour

Web Chat outage

We are currently experiencing an outage with our Web Chat feature due to an issue identified with one of our partners. Once we are fully operational again we will keep you posted.

Minor · 6 months ago · lasted about 3 hours

Credit Card Processing

Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.

Minor · 6 months ago · lasted 14 minutes

FreedomPay Gateway - Degraded Performance

One of our credit card processing gateway partners, FreedomPay, has identified an issue on their end with transaction latency and processing timeouts through First Data and AMEX Direct and are currently working towards a resolution. Merchants processing on this gateway may experience degraded performance when running AMEX cards during this time. To keep updated with their progress, please subscribe to this page.

Minor · 8 months ago · lasted about 5 hours

Clover Gateway degraded performance

One of our credit card processing gateway partners, Clover, has identified an issue on their end and are working towards a resolution. To keep updated with their progress please subscribe to this page.

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Minor · 8 months ago · lasted 38 minutes

Credit Card Processing

Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.

Minor · 9 months ago · lasted 3 minutes

Clover Mini Disconnect

We are investigating a disconnect issue with those using a Clover Mini. To resolve this issue, please follow the steps in the link below to reconnect your Mini. https://shopkeep-support.lightspeedhq.com/support/hardware/clover-mini-setup#connect-to-lightspeed

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Frequently Asked Questions

Is ShopKeep down right now? What is ShopKeep current status?
ShopKeep seems to be up and running. We've updated the status less than a minute ago.
Was ShopKeep down today?
ShopKeep is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with ShopKeep, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with ShopKeep and need support?
ShopKeep outage? How can I monitor ShopKeep?
Why use IsDown instead of ShopKeep status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
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