Is ShopKeep Down?
ShopKeep Status is Up and Running
1618 services available
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ShopKeep Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 0
- Incidents in the last 30 days
- Reports in the last 12 hours
- 63
- days since last incident
Resolved Maintenance FreedomPay Outage
Investigating - FreedomPay is currently investigating reports of transaction processing latency with Freeway, FreedomPay's payment gateway. FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Resolved Minor ShoKeep E-commerce Connection issues
Our cloud service provider is currently experiencing degraded performance across specific regions. This outage is currently affecting our Shopkeep Ecommerce login via Backoffice, and Single sign-on workflows. We are actively working with our downstream partners to resolve these issues as soon as possible.
Resolved Major AWS Outage
We are currently investigating an outage with our Telephony systems. Once we have any updates we will post here. Web Chat system is currenly opperational
Resolved Major Gift Card Outage
Our Gift Card partner is currently experiencing an outage with their platform and are working to resolve the issue. Due to this Outage any merchants that use ShopKeep Gift Cards are currently unable to process any gift cards. We will keep you updated on when this is resolved.
Resolved Minor TSYS Sierra and TSYS ProPay Outages
We have been made aware of an outage currently happening with TSYS Sierra and ProPay systems which is affecting Third Party Processing merchants with TSYS as their processor. For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.
ShopKeep Components Status
Your team on top of the problems
There will be no more frantic searching for the source of the problem.
All of your service statuses in one location
In one place, you can check the status of all your services. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is ShopKeep down today?
- ShopKeep seems to be up and running. We've updated the status 6 minutes ago.
- I'm having issues with ShopKeep, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when ShopKeep is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when ShopKeep has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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