Outage in ShopKeep
Lightspeed Retail (S-Series)
Resolved MinorIncident Report
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Components affected
ShopKeep Credit CardsTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/18/2025 08:07PM
This incident has been resolved.
MONITORING
10 months ago - at 06/18/2025 07:43PM
We have implemented a fix and will continue to monitor the situation.
IDENTIFIED
10 months ago - at 06/18/2025 07:33PM
Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode
IDENTIFIED
10 months ago - at 06/18/2025 07:28PM
We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.
INVESTIGATING
10 months ago - at 06/18/2025 06:59PM
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Latest ShopKeep outages
Lightspeed Retail (S-Series) - BridgePay - 3 months ago
BackOffice - ShopKeep - 6 months ago
Lightspeed Retail S-Series - Degraded Performance - 8 months ago
BackOffice - ShopKeep - 10 months ago
IPP320/IPP350 Credit Card Processing - 10 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
