Live ShopKeep status. See if ShopKeep is down, view recent outages, and get real-time alerts when problems start.
ShopKeep is operational
IsDown pulls data from ShopKeep's status page every few minutes and collects user-reported issues.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 108 incidents since started monitoring ShopKeep status in April 2020. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
29 days ago · lasted about 1 hour
Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover...
about 1 month ago · lasted 10 days
Some Lightspeed S-Series accounts using the Ingenico ICMP, IPP320, and IPP350 are reporting an inability to connect hardware, impacting the ability to process credit card payments. We are investigating the issue and its potential cause(s). Please ...
about 1 month ago · lasted about 1 hour
We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
We've tracked and collected 108 incidents since started monitoring ShopKeep status
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Judith
Our Shopkeep system is down. It has been going in and out all afternoon.
Mary
Cc processor not working.
Maria
Corrupt Data Message, now creait card machine won't connect to Shopkeep. Their customer service via chat and phone has been umavailable for HOURS,
Olga
Card reader would not connect to ipad
Scott
Credit cards won’t process
Sylvia
we can't run any payments right now
Matt
I can’t process credit card payments. It says it can’t talk to the portal or gateway.
Stay Ahead of ShopKeep Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
ShopKeep isn't down. You can check ShopKeep status and incident details on the top of the page. IsDown continuously monitors ShopKeep official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ShopKeep is currently operational. You can check ShopKeep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ShopKeep being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ShopKeep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ShopKeep last outage was on July 02, 2025 with the title "BackOffice - ShopKeep"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ShopKeep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor ShopKeep with maximum flexibility
IsDown monitors ShopKeep for major outages. A major outage is when ShopKeep experiences a critical issue that severely affects one or more services/regions. When ShopKeep marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors ShopKeep status page for minor outages. A minor outage is when ShopKeep experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in ShopKeep status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
ShopKeep publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors ShopKeep and all their 14 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
ShopKeep and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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