Check if ShopKeep is down, recent outages, user-reported issues, and outages map.
ShopKeep is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ShopKeep status data.
IsDown has tracked 109 incidents since started monitoring ShopKeep status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Aug 21, 2025
02:12 PM EDT
|
Minor | Lightspeed Retail S-Series - Degraded Performance | about 2 hours |
|
Jul 02, 2025
01:29 PM EDT
|
Minor | BackOffice - ShopKeep | about 1 hour |
|
Jun 30, 2025
12:59 PM EDT
|
Major | IPP320/IPP350 Credit Card Processing | 10 days |
|
Jun 18, 2025
02:59 PM EDT
|
Minor | Lightspeed Retail (S-Series) | about 1 hour |
|
Apr 29, 2025
03:59 PM EDT
|
Minor | BackOffice Sync Service - ShopKeep | about 1 hour |
|
Oct 26, 2023
12:06 PM EDT
|
Major | iOS 17.1 Crash Behavior- DO NOT UPDATE IOS TO 17.1 | about 8 hours |
|
Oct 05, 2023
06:21 PM EDT
|
Major | Partial Outage - Clover Mini Generation 1/2 NFC Payments | 12 days |
|
Jul 06, 2023
05:58 PM EDT
|
Minor | Ecommerce Item Sync - Degraded Performance | 1 day |
|
Jun 30, 2023
10:45 PM EDT
|
Minor | Ecommerce Item Sync - Degraded Performance | about 3 hours |
|
Jun 13, 2023
04:26 PM EDT
|
Major | BackOffice and eCommerce Outage | 25 minutes |
Receiving “An unknown error has occurred. Please try again.”
Our Shopkeep system is down. It has been going in and out all afternoon.
Cc processor not working.
Corrupt Data Message, now creait card machine won't connect to Shopkeep. Their customer service via chat and phone has been umavailable for HOURS,
Card reader would not connect to ipad
Credit cards won’t process
we can't run any payments right now
I can’t process credit card payments. It says it can’t talk to the portal or gateway.
| Component | Status |
|---|---|
| Payment Processing | OK |
| BackOffice | OK |
| ShopKeep.com | OK |
| Support | OK |
| Integrations | OK |
Point of sale system that supports payment processing, integrates with QuickBooks, BigCommerce, MailChimp, offers gift card services, and features ShopKeep E-Commerce solutions.
Monitoring ShopKeep since April 2020
Tracking 14 ShopKeep services and regions
5 incidents in 2025
Number of Incidents
0 issues
Last incident
52 days ago
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ShopKeep isn't down. You can check ShopKeep status and incident details on the top of the page. IsDown continuously monitors ShopKeep official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ShopKeep is currently operational. You can check ShopKeep status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ShopKeep being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ShopKeep official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ShopKeep last outage was on August 21, 2025 with the title "Lightspeed Retail S-Series - Degraded Performance"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ShopKeep and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if ShopKeep is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ShopKeep's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor ShopKeep with maximum flexibility
IsDown monitors ShopKeep for major outages. A major outage is when ShopKeep experiences a critical issue that severely affects one or more services/regions. When ShopKeep marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors ShopKeep status page for minor outages. A minor outage is when ShopKeep experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in ShopKeep status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
ShopKeep publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors ShopKeep and all their 14 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
ShopKeep and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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