Outage in ShopKeep

Partial Outage - Clover Mini Generation 1/2 NFC Payments

Resolved Major
October 05, 2023 - Started about 2 years ago - Lasted 12 days
Official incident page

Incident Report

Merchants processing using a Generation 1 or 2 Clover Mini may find themselves unable to complete a Tap NFC transaction in their iPad Register app. We have identified that the cause of this issue is related to a recent update of the Mini clover payments app that affects NFC only and we are working on a fix with Clover.
Components affected
ShopKeep Credit Cards

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/17/2023 04:37PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/12/2023 12:53PM

A fix has been implemented. Please update your S- Series app to 7.0.1

IDENTIFIED about 2 years ago - at 10/05/2023 10:21PM

Merchants processing using a Generation 1 or 2 Clover Mini may find themselves unable to complete a Tap NFC transaction in their iPad Register app.

We have identified that the cause of this issue is related to a recent update of the Mini clover payments app that affects NFC only and we are working on a fix with Clover.

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