Outage in ShopKeep

Lightspeed Retail S-Series - Degraded Performance

Resolved Minor
August 21, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Components affected
ShopKeep BackOffice ShopKeep Credit Cards

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/21/2025 07:58PM

This incident has been resolved.

MONITORING 2 months ago - at 08/21/2025 07:44PM

Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.

INVESTIGATING 2 months ago - at 08/21/2025 07:18PM

We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.

INVESTIGATING 2 months ago - at 08/21/2025 06:17PM

Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

INVESTIGATING 2 months ago - at 08/21/2025 06:12PM

Investigating - We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

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