Outage in ShopKeep

BackOffice - ShopKeep

Resolved Minor
July 02, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Components affected
ShopKeep BackOffice
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/02/2025 06:46PM

The resolution has been fully confirmed and BackOffice performance is back to normal.

IDENTIFIED 1 day ago - at 07/02/2025 06:24PM

The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.

INVESTIGATING 1 day ago - at 07/02/2025 05:29PM

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

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