Outage in ShopKeep

Ecommerce Item Sync - Degraded Performance

Resolved Minor
July 06, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later. We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.
Components affected
ShopKeep E-Commerce
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/07/2023 10:34PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 07/06/2023 09:58PM

We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later.

We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.

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