Outage in ShopKeep
Ecommerce Item Sync - Degraded Performance
Resolved MinorIncident Report
We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later.
We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 07/07/2023 10:34PM
This incident has been resolved.
IDENTIFIED
almost 3 years ago - at 07/06/2023 09:58PM
We have identified an issue with the item sync between Backoffice and eCommerce. The sync is delayed due to a backend system issue on our partner Ecwid's end. Therefore, any items created or updated in Backoffice may not appear in Ecommerce until later.
We have contacted our Ecommerce partner Ecwid about this issue and they have escalated the issue to their developers to resolve and it is being worked on currently.
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