Outage in ShopKeep

BackOffice Sync Service - ShopKeep

Resolved Minor
April 29, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.
Components affected
ShopKeep BackOffice
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/29/2025 08:53PM

The resolution has been fully confirmed and BackOffice performance is back to normal.

MONITORING about 2 months ago - at 04/29/2025 08:12PM

The BackOffice issue has been resolved and all ShopKeep customers should be able to sync data to the BackOffice as normal. We will continue monitoring performance until the full resolution has been confirmed.

INVESTIGATING about 2 months ago - at 04/29/2025 07:59PM

Some ShopKeep users are reporting experiencing issues with syncing transaction data to the S-Series Backoffice.

We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

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