Outage in Shorthand

Issue with our upstream provider

Resolved Minor
July 10, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Issue with our upstream provider Our upstream provider, Campaign Monitor, is currently experiencing an issue that is affecting our ability to send transaction emails, ie password reset, sharing a story via email. See https://status.campaignmonitor.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
Components affected
Shorthand Campaign Monitor
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/10/2023 08:57AM

The problem with one of our upstream service providers has been resolved, and transactional emails have now been sent.

IDENTIFIED 10 months ago - at 07/10/2023 07:45AM

Issue with our upstream provider

Our upstream provider, Campaign Monitor, is currently experiencing an issue that is affecting our ability to send transaction emails, ie password reset, sharing a story via email. See https://status.campaignmonitor.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

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