Is Shorthand Down?

Shorthand status is operational

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IsDown continuously monitor the official Shorthand status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Shorthand outages.

Stats for Shorthand outages in the last 30 days

Number of Outages

1

Average Downtime

66 mins

Total Downtime

66 mins

Since last incident

15 days

Users reports for Shorthand in the last 12 hours

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Get access to historical data and Shorthand's lastest outages

Minor · 15 days ago · lasted about 1 hour

Video Uploads: Service Disruption

We are currently experiencing an issue with uploading videos into stories. Our team is aware of the issue and is working on a fix. We apologize for any inconvenience this may cause.

Minor · started 4 months ago

Issue with upstream provider preventing images from being uploaded

Our upstream provider is currently experiencing asset delivery and transformation issues, which have caused a 19-minute outage. We apologize for any inconvenience caused.

Minor · started 9 months ago

Issue with upstream provider preventing images from being uploaded

A fix appears to have been implemented by the upstream provider and the results are being monitored but image upload performance may still be degraded.

Minor · started 10 months ago

Increase in CPU IO

An Increase in CPU IO Resolved - We resolved the root issue and the site performance returned to normal. Aug 7, 11:55 UTC Monitoring - We've identified the issue. During this time the site is slow to respond. Aug 7, 11:30 UTC Investigating - There was an increase in disk I/O that is affecting the performance problem with the application. Aug 7, 11:25 UTC

Major · started 11 months ago

We are investigating a high load on our database cluster; this may impact your ability to access Shorthand.

You may see a banner that shows this error: "Shorthand is currently unavailable. Please try again in a few minutes". We are currently investigating the issue and will add more information shortly.

Major · started 11 months ago

Partial outage of Shorthand

We are investigating a high load on our database cluster; this may impact your ability to access Shorthand. You may see a banner that shows this error: "Shorthand is currently unavailable. Please try again in a few minutes". We are currently investigating the issue and will add more information shortly.

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Major · started 12 months ago

Issue with our upstream provider

Issue with our upstream provider AWS have reported increased error rates and latencies for certain services within the US-East-1 region. Until these issues are resolved, Shorthand users attempting to create a custom domain or custom subdomain Shorthand hosting may be affected. We would recommend waiting until the affected AWS services are returned to normal operation before attempting to update any publishing configurations. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Minor · started about 1 year ago

Temporary service interruption caused by failed database migration

An unexpected lock was caused on a critical table during a product release for an updated set of features. The release was aborted and the upgrade transaction reversed, restoring Shorthand to normal operation. We will investigate and possibly schedule a service outage in order to release the Shorthand product upgrade again

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Frequently Asked Questions

Is Shorthand down right now? What is Shorthand current status?
Shorthand seems to be up and running. We've updated the status 5 minutes ago.
Was Shorthand down today?
Shorthand is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Shorthand, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Shorthand and need support?
Shorthand outage? How can I monitor Shorthand?
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