Outage in Shorthand

Media uploads & Publishing failing

Resolved Minor

November 13, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media. Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers. We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/13/2025 10:41AM

This incident has been resolved, if you're still seeing issues uploading media please try removing and re-uploading the media in that area.

INVESTIGATING 3 months ago - at 11/13/2025 09:54AM

We are currently aware of an ongoing issue where users experience difficulty when attempting to publish a story or upload media.

Our team is actively working on a permanent resolution. Please note that this particular issue only affects some stories and not all customers.

We genuinely apologise for any inconvenience this may have caused and appreciate your patience as we work towards a solution. Thank you for your understanding.

Latest Shorthand outages

Major Service Disruption – AWS Outage Affecting Shorthand - 3 months ago

Connectivity issues - 4 months ago

Media uploads failing - 8 months ago

The Shorthand app is not able to send email at this time - over 1 year ago

Service outage - over 1 year ago

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