Major Service Disruption – AWS Outage Affecting Shorthand

Resolved – All Services Operational

All Shorthand features have now returned to normal operation. Media uploads are performing as expected, and no further issues have been observed.

We’ll continue to keep an eye on overall performance, but this incident is now considered resolved.

Thank you for your patience throughout the recovery process.

Update – Partial Recovery Following AWS Outage

Our major service provider has gradually recovered from the earlier outage, and most previously affected Shorthand features are now operational.

However, we’re currently experiencing delays and rate throttling on media uploads due to the large volume of media being processed as services catch up.

We’re working closely with our provider to resolve this and restore normal performance as quickly as possible. We’ll continue to post updates as progress is made.

Thank you for your patience.

Despite improvements, some users are still encountering issues, and several features remain impacted.

These include:
Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.

We are continuing to monitor for any further issues.

We are monitoring the results, AWS are starting to bring services back online.

We are continuing to work on a fix for this issue.

We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.

The following areas are impacted:

Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.

We’re currently experiencing a major service disruption caused by an ongoing outage affecting AWS services. As a result, the majority of Shorthand features are currently unavailable or degraded.

The following areas are impacted:

Media uploads and video encoding
Page import
Analytics
Sharing links via email
General platform functionality

Our team is actively monitoring the situation and will restore full functionality once AWS services recover. We’ll continue to provide updates as soon as more information becomes available.

Thank you for your patience and understanding.