Check if Shorthand is down, recent outages, user-reported issues, and outages map.
Shorthand is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Shorthand status data.
IsDown has tracked 21 incidents since started monitoring Shorthand status in April 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 09, 2025
09:59 AM EDT
|
Minor | Connectivity issues | about 3 hours |
|
May 22, 2025
12:18 PM EDT
|
Minor | Media uploads failing | about 4 hours |
|
Jul 19, 2024
02:53 AM EDT
|
Minor | The Shorthand app is not able to send email at this time | about 7 hours |
|
Jun 03, 2024
11:16 AM EDT
|
Major | Service outage | about 1 hour |
|
Feb 09, 2024
02:14 AM EST
|
Minor | Issue Detected: Export Analytics Feature Not Working | about 3 hours |
|
Oct 17, 2023
08:49 AM EDT
|
Major | Difficulty selecting media from Unsplash in Shorthand Editor | 22 minutes |
|
Aug 09, 2023
02:17 AM EDT
|
Minor | Uploading media within a "Text" section is failing | 34 minutes |
|
Aug 01, 2023
08:18 AM EDT
|
Minor | Background Settings Reverting to Defaults Unexpectedly | about 3 hours |
|
Jul 10, 2023
03:45 AM EDT
|
Minor | Issue with our upstream provider | about 1 hour |
|
Jun 13, 2023
05:13 PM EDT
|
Minor | Issue with upstream provider preventing images from being uploaded | about 2 hours |
Can't upload media, even in kbs
Login screen not loading / spinning wheel
web won't load on MacBook
| Component | Status |
|---|---|
| Shorthand | OK |
| Billing & Account | OK |
| Marketing | OK |
| Shorthand Dependencies | OK |
| Datadog US1 Metrics | OK |
| Datadog US1 RUM | OK |
Digital storytelling tool that integrates various APIs for media management, email campaigns, and cloud services to create and publish interactive web content.
Monitoring Shorthand since April 2023
Tracking 14 Shorthand services and regions
2 incidents in 2025
Number of Incidents
1 issues
Last incident
4 days ago
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Shorthand isn't down. You can check Shorthand status and incident details on the top of the page. IsDown continuously monitors Shorthand official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Shorthand is currently operational. You can check Shorthand status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Shorthand being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Shorthand official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Shorthand last outage was on October 09, 2025 with the title "Connectivity issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Shorthand and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Shorthand is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Shorthand's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Shorthand with maximum flexibility
IsDown monitors Shorthand for major outages. A major outage is when Shorthand experiences a critical issue that severely affects one or more services/regions. When Shorthand marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Shorthand status page for minor outages. A minor outage is when Shorthand experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Shorthand status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Shorthand publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Shorthand and all their 14 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Shorthand and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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