Outage in Shorthand

Service outage

Resolved Major
June 03, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating a general service outage of the Shorthand web app.
Components affected
Shorthand
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 06/03/2024 04:05PM

We are pleased to report that the database locking issue which led to increased CPU usage on our RDS system has been fully resolved. Our technical team has carefully monitored the system following the implementation of the fix and confirmed that normal operations have resumed without further complications

MONITORING about 1 year ago - at 06/03/2024 03:51PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 06/03/2024 03:51PM

We are pleased to inform you that our technical team has successfully implemented a fix for the issue identified earlier. Currently, we are in the process of monitoring the system's performance to ensure stability and functionality are fully restored.

MONITORING about 1 year ago - at 06/03/2024 03:44PM

We've implemented a fix to some database connectivity related errors causing the outage and are monitoring the solution.

INVESTIGATING about 1 year ago - at 06/03/2024 03:16PM

We are investigating a general service outage of the Shorthand web app.

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