Outage in Sierra Wireless

Service Disruption Notification - Octave Service Disruption (GNOC-3482)

Resolved Major
August 04, 2023 - Started 10 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with the Octave services listed below. Device connectivity is not affected. We have identified the root cause and are working to restore service as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Device Provisioning Sierra Wireless External Connectors Sierra Wireless Platform API Sierra Wireless User Interface Sierra Wireless Cellular Connectivity
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/04/2023 08:23PM

This incident has been resolved.

MONITORING 10 months ago - at 08/04/2023 06:07PM

Corrective action has been taken to resolve this issue. We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed after one hour.

IDENTIFIED 10 months ago - at 08/04/2023 05:04PM

Engineers continue to work for resolution, however, ETR remains unavailable.

IDENTIFIED 10 months ago - at 08/04/2023 03:58PM

Semtech/Sierra Wireless is experiencing a disruption with the Octave services listed below. Device connectivity is not affected. We have identified the root cause and are working to restore service as soon as possible. No ETR is currently available. We will provide an update as soon as we have additional information.

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