Outage in Sierra Wireless

Service Disruption Notification - Partner Carrier Diameter Outage (GNOC-4458)

Resolved Major

December 18, 2023 - Started 11 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Our Partner Carrier is experiencing a network disruption affecting the services listed below. Partner Carrier has been engaged and is currently investigating to determine the cause and scope of the impact. Customers using SW Essential1 devices may experience failures, delays and degradation in 4G/LTE network connectivity and data services. No ETR is currently available. We will provide an update as soon as we have additional information.

Components affected

Sierra Wireless Data

Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 12/18/2023 06:05PM

This incident has been resolved.

MONITORING 11 months ago - at 12/18/2023 03:00PM

Our Partner Carrier were experiencing a network disruption affecting the 4G/LTE network connectivity and data services. Our Provider and Semtech/Sierra engineers have identified the cause and have implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING 11 months ago - at 12/18/2023 12:14PM

Our Partner Carrier continues experiencing a network disruption affecting the services listed below. Semtech/Sierra engineers are actively working with the Partner Carrier to determine the cause. Customers using SW Essential1 devices may experience failures, delays and degradation in 4G/LTE network connectivity and data services.

No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 11 months ago - at 12/18/2023 11:14AM

Our Partner Carrier is experiencing a network disruption affecting the services listed below. Partner Carrier has been engaged and is currently investigating to determine the cause and scope of the impact. Customers using SW Essential1 devices may experience failures, delays and degradation in 4G/LTE network connectivity and data services.

No ETR is currently available. We will provide an update as soon as we have additional information.

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