Outage in Sierra Wireless

Service Degradation Notification for Essentials3 SIM Subscriptions (GNOC-6681)

Resolved Minor
November 21, 2024 - Started about 1 month ago - Lasted about 10 hours
Official incident page

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Outage Details

Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible. Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/21/2024 10:03AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/21/2024 07:58AM

Our partner carrier has restored service, and our engineers are still monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

MONITORING about 1 month ago - at 11/21/2024 05:49AM

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

IDENTIFIED about 1 month ago - at 11/21/2024 03:32AM

Our Partner Carrier has identified the issue and is still working towards a resolution. Our engineers are seeing improvements at this time. Some customers may still be experiencing delays in 2G/3G network registration and establishing new data sessions.

We will provide an update as soon as we have additional information.

IDENTIFIED about 1 month ago - at 11/21/2024 01:12AM

Our Partner Carrier has identified the issue and is working towards a resolution. Our engineers are seeing improvements at this time. Some customers may still be experiencing delays in 2G/3G network registration and establishing new data sessions.

We will provide an update as soon as we have additional information.

INVESTIGATING about 1 month ago - at 11/21/2024 12:04AM

Semtech is experiencing a signaling disruption that may affect the services listed below. Customers may be experiencing delays in 2G/3G network registration and establishing new data sessions. Our Partner Carrier has been engaged to address this issue. We are working to resolve this as soon as possible.

Impact: Data, SMS, Voice. We are investigating to determine the scope of the impact. We will provide an update as soon as we have additional information.

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