Outage in Sierra Wireless

EU AirVantage Usage Display and Alerting Degradation (GNOC-7120)

Resolved Minor
January 29, 2025 - Started 7 days ago - Lasted about 2 hours
Official incident page

Need to monitor Sierra Wireless outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sierra Wireless, and never miss an outage again.
Start Free Trial

Outage Details

Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usage and alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. As soon as more information becomes available, we will provide further updates. Impact: Affected: Delays in data push for connectivity usages and alerts based on connectivity data. Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Components affected
Sierra Wireless UI (EU) Sierra Wireless API (EU) Sierra Wireless Data Push (EU)
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/29/2025 08:04PM

This incident has been resolved.

MONITORING 7 days ago - at 01/29/2025 06:39PM

We have identified the issue on the AirVantage EU platform and implemented corrective actions. Services have been restored, and our engineers are monitoring them to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 7 days ago - at 01/29/2025 06:15PM

Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usage and alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. As soon as more information becomes available, we will provide further updates.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

Latest Sierra Wireless outages

Service Impairment Notification for Essentials 1&Essentials 5 SIM Subscriptions (GNOC-7206) - about 14 hours ago
Service Impairment Notification for Essentials 1 SIM Subscriptions (GNOC-7193) - about 24 hours ago
Service Degradation Notification for Essentials 2 SIM Subscriptions in EU Region (GNOC-7133) - 6 days ago
Service Degradation Notification for Essentials1 SIM Subscriptions in NAM Region (GNOC-7091) - 11 days ago
Service Degradation Notification – Maingate Data Disturbance (GNOC-7038) - 16 days ago

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3722 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook