Outage in Sierra Wireless

Essentials5 Subscriptions Degradation for the Cities of Paltamo and Puolanka, Finland, Over the DNA Network. (GNOC-9428)

Resolved Minor
September 08, 2025 - Started 28 days ago - Lasted about 13 hours
Official incident page

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Outage Details

Service degradation for Essentials5 SIM Subscription in the cities of Paltamo and Puolanka, Finland, over the DNA network. Their engineers are working to resolve this issue as quickly as possible. Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/09/2025 06:02AM

This incident has been resolved.

MONITORING 28 days ago - at 09/09/2025 03:24AM

DNA Finland has informed us that power outages in the cities of Paltamo and Puolanka has been resolved.
We will consider this resolved if no further impacts are observed during our monitoring period.

IDENTIFIED 28 days ago - at 09/08/2025 08:45PM

The Power companies continue to work on getting the power restored to the affected areas. An ETR has been provided of 09:00 UTC on September 9, 2025.

We appreciate your patience in this regard. We will provide an update once we have any additional information.

IDENTIFIED 28 days ago - at 09/08/2025 06:55PM

DNA Finland has informed us that overnight storms have caused power outages in the cities of Paltamo and Puolanka. The Power Companies are working to resolve these issues.

Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

INVESTIGATING 28 days ago - at 09/08/2025 05:09PM

Service degradation for Essentials5 SIM Subscription in the cities of Paltamo and Puolanka, Finland, over the DNA network. Their engineers are working to resolve this issue as quickly as possible.

Impact: Customers currently using Essentials5 in Finland may experience delays and connection issues with Data services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

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