Outage in Sierra Wireless
Service degradation Notification for Smart Connectivity SIM Subscription in EU/NAM Region (GNOC-9345)
Resolved Minor
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Outage Details
We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact.
Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services.
Next Update: We will provide a status update within the next 2 hours.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
Components affected
Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Data (NA)Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 09/02/2025 12:08PM
This incident has been resolved.
MONITORING
23 days ago - at 09/02/2025 11:20AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 09/02/2025 10:35AM
We are still continuing to investigate the issue with our carrier partner.
We will provide an update in next 2 hours.
INVESTIGATING
23 days ago - at 09/02/2025 08:26AM
We are continuing to investigate this issue with our Partner Carrier.
INVESTIGATING
23 days ago - at 09/02/2025 07:57AM
Partner Carrier is actively working to fix the issue.
INVESTIGATING
23 days ago - at 09/02/2025 07:20AM
We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact.
Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services.
Next Update: We will provide a status update within the next 2 hours.
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
Latest Sierra Wireless outages
Service degradation Notification for Smart Connectivity users on Telia Sweden (GNOC-9603) - 3 days ago
Essentials5 Subscriptions Degradation for the Cities of Paltamo and Puolanka, Finland, Over the DNA Network. (GNOC-9428) - 16 days ago
Service Impairment Notification: AMM10 (GNOC-9216) - about 1 month ago
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