Outage in Sierra Wireless

Service degradation Notification for Smart Connectivity SIM Subscription in EU/NAM Region (GNOC-9345)

Resolved Minor
September 02, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
Components affected
Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Data (NA)
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/02/2025 12:08PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/02/2025 11:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/02/2025 10:35AM

We are still continuing to investigate the issue with our carrier partner.

We will provide an update in next 2 hours.

INVESTIGATING about 1 month ago - at 09/02/2025 08:26AM

We are continuing to investigate this issue with our Partner Carrier.

INVESTIGATING about 1 month ago - at 09/02/2025 07:57AM

Partner Carrier is actively working to fix the issue.

INVESTIGATING about 1 month ago - at 09/02/2025 07:20AM

We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact.

Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services.

Next Update: We will provide a status update within the next 2 hours.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

Latest Sierra Wireless outages

Service Degradation Notification – Essentials 3 LTE Network Degradation in North America (GNOC-9798) - 7 days ago
Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-9754) - 9 days ago
Service degradation Notification for Smart Connectivity users on Telia Sweden (GNOC-9603) - 24 days ago
Essentials5 Subscriptions Degradation for the Cities of Paltamo and Puolanka, Finland, Over the DNA Network. (GNOC-9428) - about 1 month ago
Essentials5 Subscriptions Degradation in EU Region Service Notification: (GNOC-9404) - about 1 month ago

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