Outage in Sierra Wireless

Service degradation Notification for Smart Connectivity SIM Subscription in EU/NAM Region (GNOC-9345)

Resolved Minor
September 02, 2025 - Started 1 day ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact. Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services. Next Update: We will provide a status update within the next 2 hours. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.
Components affected
Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless Data (NA)
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/02/2025 12:08PM

This incident has been resolved.

MONITORING 1 day ago - at 09/02/2025 11:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 09/02/2025 10:35AM

We are still continuing to investigate the issue with our carrier partner.

We will provide an update in next 2 hours.

INVESTIGATING 1 day ago - at 09/02/2025 08:26AM

We are continuing to investigate this issue with our Partner Carrier.

INVESTIGATING 1 day ago - at 09/02/2025 07:57AM

Partner Carrier is actively working to fix the issue.

INVESTIGATING 1 day ago - at 09/02/2025 07:20AM

We are currently experiencing service degradation affecting Essentials5 SIM Subscription services in EU/NAM region through one of our partner carrier. We have escalated this matter to our carrier partner, and a comprehensive investigation is in progress to identify the root cause and full scope of the impact.

Service Impact: Affected devices may experience delays or disruptions in Data, SMS, and Voice services.

Next Update: We will provide a status update within the next 2 hours.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly.

Latest Sierra Wireless outages

Verizon Network Service Disruption Notification (GNOC-9321) - 4 days ago
Service Impairment Notification: AMM10 (GNOC-9216) - 15 days ago
Service Impairment Notification for the New Caledonia Region (GNOC-9215) - 15 days ago
Essentials3 Subscriptions Degradation in EU and NAM Region - Service Notification: (GNOC-9201) - 17 days ago
SMART CONNECTIVITY Subscriptions Service Notification: (GNOC-9079) - 30 days ago

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