Outage in Sierra Wireless

Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC-11633)

Resolved Minor

March 20, 2026 - Started 21 days ago - Lasted about 4 hours
Official incident page

Incident Report

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway. Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services. We will provide an update in 30 minutes.

Components affected

Sierra Wireless Data Sierra Wireless Voice Sierra Wireless SMS

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 03/20/2026 11:36PM

This incident has been resolved.

MONITORING 21 days ago - at 03/20/2026 10:06PM

Our partner carrier has restored service, and our engineers are monitoring it to ensure stability. If no further impacts are observed during our monitoring period, we will consider this resolved.

INVESTIGATING 21 days ago - at 03/20/2026 08:14PM

Our engineers continue working with our partner carrier to bring a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in 2 hours.

INVESTIGATING 21 days ago - at 03/20/2026 07:37PM

Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update in 30 minutes.

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