Outage in Sierra Wireless
Service Degradation Notification : Delay in AirVantage SIM Provisioning Operations in EU Region Only (GNOC-11984)
Minor
April 17, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service.
Impact: Delay in Cloud SIM Provisioning operations.
Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.
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Latest Updates ( sorted recent to last )
INVESTIGATING
20 minutes ago - at 04/17/2026 09:28AM
Our engineering team is still actively working to resolve the issue and restore normal service.
Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.
INVESTIGATING
37 minutes ago - at 04/17/2026 09:11AM
Our engineering team is still actively working to resolve the issue and restore normal service.
Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.
INVESTIGATING
about 2 hours ago - at 04/17/2026 07:54AM
We are still experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service.
Impact: Delay in Cloud SIM Provisioning operations.
Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.
INVESTIGATING
about 2 hours ago - at 04/17/2026 07:49AM
We are currently experiencing a slowness in Cloud SIM provisioning operations in AirVantage impacting SIM provisioning operations in EU region only. Our engineering team is actively working to resolve the issue and restore normal service.
Impact: Delay in Cloud SIM Provisioning operations.
Further updates will be provided as soon as more information becomes available. We appreciate your patience on this regard. We will provide the next update in next 02 hours.
Latest Sierra Wireless outages
Service Disruption Notification - IMaestro Platform (GNOC-11969) - about 18 hours ago
Service Disruption Notification for ALMS , AirVantage in NA and EU Regions (GNOC-11968) - about 18 hours ago
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