Outage in Sierra Wireless
Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC-12405)
Resolved MinorIncident Report
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services.
We will provide an update in next 2 hours.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 06/09/2026 10:42PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 06/09/2026 03:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 12 hours ago - at 06/09/2026 02:42PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 13 hours ago - at 06/09/2026 01:30PM
Semtech is observing a service degradation for Essentials1 SIM subscriptions in the EU and NAM regions. Devices which are currently present in these regions may find difficulties establishing a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS and Voice Services.
We will provide an update in next 2 hours.
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