Outage in Sierra Wireless
Service degradation notification – ESSENTIALS1 SIM Subscriptions in EU and NAM region (GNOC-12766)
Resolved MinorIncident Report
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/31/2026 09:34AM
This incident has been resolved.
MONITORING
2 days ago - at 07/31/2026 09:07AM
Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network.
We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.
INVESTIGATING
2 days ago - at 07/31/2026 08:23AM
Our monitoring system indicates that the services have been restored. Our engineers continue to observe improvements in our partner carrier network.
We are closely monitoring to ensure stability. If there are no further impacts, we will consider this resolved after our monitoring period.
INVESTIGATING
2 days ago - at 07/31/2026 07:16AM
Our engineers continue working with our partner carrier to bring a resolution on this issue.
Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.
We will provide an update in 2 hours.
INVESTIGATING
2 days ago - at 07/31/2026 05:32AM
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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