Outage in Sierra Wireless
Service Degradation Notification – ESSENTIALS1 and ADVANCED SIM Subscriptions in EU and NAM Region (GNOC-13562)
Minor
November 03, 2026 - Started about 5 hours ago
Official incident page
Official incident page
Incident Report
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM Region.
Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
We will provide the next update within 2 hours.
Components affected
Sierra Wireless Data (NA) Sierra Wireless Data Sierra Wireless SMS Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless VoiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 11/03/2026 07:11PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 3 hours ago - at 11/03/2026 05:10PM
Semtech has detected a Degradation for ESSENTIALS1 and ADVANCED SIM subscriptions in the EU and NAM regions.
Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
We will provide the next update within 2 hours.
INVESTIGATING
about 5 hours ago - at 11/03/2026 03:34PM
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM Region.
Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
We will provide the next update within 2 hours.
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