Outage in Sierra Wireless
Service Degradation Notification – ESSENTIALS1 and ADVANCED SIM Subscriptions in EU and NAM region (GNOC-13599)
Resolved MinorIncident Report
Semtech has detected a service degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM regions. Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
Components affected
Sierra Wireless SMS Sierra Wireless Data Sierra Wireless Voice Sierra Wireless Voice Sierra Wireless SMS Sierra Wireless Data (NA) Sierra Wireless Data (EU)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/05/2026 09:06PM
This incident has been resolved.
MONITORING
3 days ago - at 11/05/2026 06:50PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
3 days ago - at 11/05/2026 04:55PM
Our carrier partner is still working on the issue affecting connectivity services. Our engineers are working closely with the carrier partner to restore full service.
We will provide the next update within 2 hours.
INVESTIGATING
3 days ago - at 11/05/2026 02:51PM
Semtech has detected a Degradation for ESSENTIALS1 and ADVANCED SIM subscriptions in the EU and NAM regions.
Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
We will provide the next update within 2 hours.
INVESTIGATING
3 days ago - at 11/05/2026 02:34PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 11/05/2026 02:31PM
Semtech has detected a service degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM regions. Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
Latest Sierra Wireless outages
Service Degradation Notification – ESSENTIALS1 and ADVANCED SIM Subscriptions in EU and NAM Region (GNOC-13562) - 5 days ago
EU AirVantage Usage Display Degradation (GNOC-13237) - about 1 month ago
Service Disruption Notification - Telia Swedish (Maingate) Data Service Impairment (GNOC-13201) - about 2 months ago
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