Outage in Sierra Wireless
Service degradation notification – ESSENTIALS1 SIM Subscriptions in EU and NAM region (GNOC-12701)
Minor
July 23, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
Semtech has detected a degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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Latest Updates ( sorted recent to last )
MONITORING
26 minutes ago - at 07/23/2026 12:03PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 hours ago - at 07/23/2026 11:00AM
Our Carrier partner is actively working to fix the issue.
We will provide the next update within the next 2 hours.
INVESTIGATING
about 4 hours ago - at 07/23/2026 08:54AM
Semtech has detected a degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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Service degradation notification – ESSENTIALS1 SIM Subscriptions in EU and NAM region (GNOC-12689) - about 21 hours ago
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