Outage in Sierra Wireless
Service degradation notification – ESSENTIALS1 SIM Subscriptions in EU and NAM region (GNOC-12689)
Resolved MinorIncident Report
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 07/22/2026 05:36PM
This incident has been resolved.
MONITORING
about 8 hours ago - at 07/22/2026 04:30PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 9 hours ago - at 07/22/2026 03:33PM
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM region. Devices currently present in this region may find difficulty establishing a new data session; frequent disconnection from the network may be encountered for existing sessions.
We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway.
Impact: Impacted devices may experience delays in establishing Data, SMS, and Voice services.
We appreciate your patience in this regard.
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