Essentials5 Subscriptions Degradation in EU Region Service Notification: (GNOC-9404)

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

The cause has been identified and corrective actions has been taken. Our monitoring systems is showing services have returned to normal.
We are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Service degradation for Essentials5 SIM Subscription in the EU Region continues. Engagements with our partner carrier persist, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

We are currently observing service degradation for Essentials5 SIM Subscription in the EU Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Essentials5 offering may be experiencing delays with SMS service.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.