Outage in Sierra Wireless

Service Degradation Notification for Essentials 2 SIM Subscriptions in EU Region (GNOC-7133)

Resolved Minor
January 30, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Semtech is observing a service degradation for Essentials 2 SIM subscriptions in EU region. Some customers may notice a degradation in voice/data/SMS/USSD services. We are working with our partner carrier to determine the scope and cause is underway. Impact: customers may notice a degradation in voice/data/SMS/USSD services
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/30/2025 04:53PM

This incident has been resolved.

IDENTIFIED 6 days ago - at 01/30/2025 04:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 01/30/2025 04:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 01/30/2025 03:32PM

Semtech is observing a service degradation for Essentials 2 SIM subscriptions in EU region. Some customers may notice a degradation in voice/data/SMS/USSD services. We are working with our partner carrier to determine the scope and cause is underway.

Impact: customers may notice a degradation in voice/data/SMS/USSD services

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