Service degradation Notification for Essentials3 SIM Subscription in EU & NAM Region (GNOC-8541)

This incident has been resolved.

Corrective actions have been implemented, and we are already observing KPIs returning to near-normal thresholds.

We continue to closely monitor the stability of these KPIs and expect to provide a conclusive positive update shortly.

Our partner carrier continues investigating on the cause of service disruption. Semtech is actively working with our partner carrier for resolution.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We will provide our next status update within the next 2 hours.

Our partner carrier continues investigating to determine the cause of service disruption. Semtech is coordinating closely with the partner carrier for resolution.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We will provide our next status update within the next 2 hours.

We are currently observing service degradation for Essentials3 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.