Outage in Sierra Wireless

Service degradation Notification for Essentials3 SIM Subscription in EU & NAM Region (GNOC-8541)

Resolved Minor

June 16, 2025 - Started 10 months ago - Lasted about 7 hours
Official incident page

Incident Report

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating. We will provide additional details in 15 minutes.

Components affected

Sierra Wireless USSD Sierra Wireless Data (NA) Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless Voice

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/17/2025 06:19AM

This incident has been resolved.

MONITORING 10 months ago - at 06/17/2025 05:19AM

Corrective actions have been implemented, and we are already observing KPIs returning to near-normal thresholds.

We continue to closely monitor the stability of these KPIs and expect to provide a conclusive positive update shortly.

INVESTIGATING 10 months ago - at 06/17/2025 04:04AM

Our partner carrier continues investigating on the cause of service disruption. Semtech is actively working with our partner carrier for resolution.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We will provide our next status update within the next 2 hours.

INVESTIGATING 10 months ago - at 06/17/2025 02:04AM

Our partner carrier continues investigating to determine the cause of service disruption. Semtech is coordinating closely with the partner carrier for resolution.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We will provide our next status update within the next 2 hours.

INVESTIGATING 10 months ago - at 06/17/2025 12:03AM

We are currently observing service degradation for Essentials3 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact:
Impacted devices may experience issues in Data, USSD, SMS & Voice services.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

INVESTIGATING 10 months ago - at 06/16/2025 11:48PM

Our monitoring systems have detected possible service disturbances to Essentials3 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.

Latest Sierra Wireless outages

Service Disruption Notification - Telenor Sweden (MainGate) SMS (GNOC-11697) - 5 days ago

Service Disruption Notification - Telia Swedish (Maingate) Data Service Impairment (GNOC-11695) - 6 days ago

Service Degradation Notification for Essentials1 SIM Subscriptions in the EU and NAM Regions (GNOC-11633) - 12 days ago

Service degradation Notification for Essentials5 SIM Subscription in EU & NAM Region (GNOC-11505) - 22 days ago

Service degradation Notification for SIM Subscription in EU Region (GNOC-11335) - about 1 month ago

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