Essentials5 Subscriptions Degradation in EU and NAM - Service Notification: (GNOC-8633)

This incident has been resolved.

Our partner has already implemented corrective actions to mitigate the disturbance on its network. We are continuing to closely monitor the situation to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Customers using Semtech’s Essentials 5 offering may have experienced 2G/3G delays or failures in Data USSD, SMS & Voice services. LTE and LPWA Data services and network connectivity were minimally affected.

We appreciate your continued patience and understanding.

Our partner has implemented corrective actions to mitigate the disturbance on its network. We are continuing to observe significant improvements to services, and we are closely monitoring for stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact: Customers using Semtech’s Essentials 5 offering may have experienced 2G/3G delays or failures in Data USSD, SMS & Voice services. LTE and LPWA Data services and network connectivity were minimally affected.

We appreciate your continued patience and understanding.

Our partner confirmed a network disruption on its network which is affecting Semtech Essentials 5 SIM 2G/3G service subscriptions primarily in EU and NAM Region. The issue has been escalated with the partner to expedite recovery efforts, and engineers are actively working on a technical bridge to resolve the issue.

We are currently observing recovery on 2G/3G (SMS, Voice, USSD) services and we are closely monitoring for stability.

Impact: Customers currently using Semtech’s Essentials 5 offer may have experienced 2G/3G failures in Data USSD, SMS & Voice services. LTE and LPWA Data services and network connectivity were unaffected .

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our partner confirmed a network disruption on its network which is affecting Semtech services. We escalated the issue with our partner to expedite recovery efforts, and our engineers are actively on a technical bridge working to resolve the issue. We are currently observing service degradation for Essentials 5 SIM Subscription in the EU and NAM Region.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing issues and delays establishing Data, USSD, SMS & Voice services and network connectivity.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

A disruption on a partner’s network may be affecting Semtech services. We are currently observing service degradation for Essentials 5 SIM Subscription in the EU and NAM Region. We have reported this issue to our partner carrier, and an investigation to determine the scope and cause is underway.

Impact: Customers currently using Semtech’s Essentials 5 offer may be experiencing issues in Data, USSD, SMS & Voice service establishment and network connectivity.

We appreciate your patience in this regard. We will provide the next update within 2 hours.

Our monitoring systems have detected possible service disturbances to Essentials5 SIM subscriptions. Engineers are actively investigating.

We will provide additional details in 15 minutes.