Outage in Sierra Wireless
Service Degradation Notification – For the EU and NAM Region (GNOC-8669)
Resolved MinorIncident Report
Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue.
We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
Components affected
Sierra Wireless USSD Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless SMS Sierra Wireless Voice Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless Voice Sierra Wireless USSD Sierra Wireless Data Sierra Wireless Voice Sierra Wireless Data (EU) Sierra Wireless SMS Sierra Wireless USSD Sierra Wireless Data Sierra Wireless VoiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/01/2025 07:29AM
This incident has been resolved.
MONITORING
10 months ago - at 07/01/2025 02:22AM
Our monitoring tools continues to show services returning back to normal. Our engineers continues to monitor for ensured stability.
If no further impacts are observed during our monitoring period, we will consider this resolved.
MONITORING
10 months ago - at 07/01/2025 01:22AM
Corrective actions have been implemented, and we are observing services returning back to normal. Our engineers will be monitoring to ensure stability.
If no further impacts are observed during our monitoring period, we will consider this resolved.
IDENTIFIED
10 months ago - at 07/01/2025 12:56AM
The issue has been identified. Semtech engineer is working with our partner carrier for resolution.
Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
IDENTIFIED
10 months ago - at 07/01/2025 12:26AM
Semtech engineers have identified the issues and continues working with our partner carrier to bring this issue to a resolution.
Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
IDENTIFIED
10 months ago - at 06/30/2025 11:26PM
Semtech engineers have identified the issues and are working with our partner carrier to bring this issue to a resolution.
Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
INVESTIGATING
10 months ago - at 06/30/2025 10:53PM
Our engineers continue to work to bring this issue to a resolution. We are observing a disturbance on the EU and NAM SIMs.
Impact: Impacted devices are experiencing difficulties in establishing Data, SMS, USSD, and Voice Services.
We will provide an update as soon as we have additional information
INVESTIGATING
10 months ago - at 06/30/2025 09:50PM
Our monitoring tools show a potential disturbance on the Semtech for the EU . Our internal teams are engaged in investigating to determine the scope and address the issue.
We will provide an update as soon as we have additional information.
We appreciate your patience in this regard. We will provide the next update in the next 30 Minutes.
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