Outage in Sierra Wireless

Service Impairment Notification for Verizon Wireless Broadband Access / MNS Customers (GNOC-6679)

Resolved Minor

November 20, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating reports received by customers of service data degradation on the Verizon network. We have engaged the partner to determine the scope and cause of the issue. We will provide an update as soon as we have additional information.

Components affected

Sierra Wireless Connectivity

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 11/20/2024 11:02PM

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

MONITORING about 1 year ago - at 11/20/2024 09:26PM

Verizon has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

INVESTIGATING about 1 year ago - at 11/20/2024 09:04PM

Our engineers are seeing some improvements at this time. Our partner carrier continues to work towards a resolution on this issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.

We will provide an update as soon as we have additional information.

INVESTIGATING about 1 year ago - at 11/20/2024 06:56PM

Our partner is continuing to experience network disruption affecting data services and connectivity for Broadband Access (formerly MNS) customers on Verizon Wireless in North America. Our partner is engaged working toward a resolution to address the regional Verizon service issue.

Impact: Some Broadband Access customers may experience failures or degradation in network connectivity and Data services. Smart Connectivity and ECC services are unaffected.

We will provide further updates as soon as we have additional information.

INVESTIGATING about 1 year ago - at 11/20/2024 05:11PM

We are investigating reports received by customers of service data degradation on the Verizon network. We have engaged the partner to determine the scope and cause of the issue.

We will provide an update as soon as we have additional information.

Latest Sierra Wireless outages

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Service Degradation Notification – ECC Verizon Network Disturbance (GNOC-11190) - 3 days ago

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