Outage in Sierra Wireless

EU AirVantage Display and Alerting Degradation (GNOC-6653)

Resolved Minor
November 18, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records. Subscribed customers may notice delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available. Impact: Affected: Delays in data push for connectivity usages and alerts based on connectivity data. Unaffected: Provisioning operations, traffic, and device data management remain fully operational.
Components affected
Sierra Wireless API (EU) Sierra Wireless Data Push (EU)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 09:00AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/18/2024 06:00AM

We have identified the issue on the AirVantage EU platform. Our engineering team has implemented corrective actions. Services have been restored and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

INVESTIGATING about 1 month ago - at 11/18/2024 05:02AM

Semtech is currently experiencing a service degradation on the AirVantage platform, impacting the transmission of usage records.
Subscribed customers may notice delays in data push services related to connectivity usages, as well as in alerts based on these usage records. Our engineering team is actively working to resolve the issue and restore normal service. Further updates will be provided as soon as more information becomes available.

Impact:
Affected: Delays in data push for connectivity usages and alerts based on connectivity data.
Unaffected: Provisioning operations, traffic, and device data management remain fully operational.

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