Service Degradation Notification for Essentials1 SIM Subscriptions in NAM & EU Region (GNOC-6820)

We have not observed any further issues during our monitoring period. We are considering this issue resolved.

Our partner carrier has restored service and our engineers are currently monitoring to ensure stability. We will consider this resolved if no further impacts are observed during our monitoring period.

Our engineers continue working with our partner carrier to bring a resolution on this issue.

Impact: Impacted devices may experience delays in establishing Data, SMS, USSD, and Voice Services.

We will provide an update as soon as we have additional information.

Our partner carrier continues to work towards a resolution on this issue. We appreciate your patience and will continue to monitor the situation closely.

We have been informed by our Roaming Partner that they have identified the issue and are actively taking corrective action to resolve it as quickly as possible. We appreciate your patience and will continue to monitor the situation closely.

It's reassuring to know that our roaming partner has identified the issue and is actively working on corrective actions. We appreciate their prompt response and effort to resolve the situation as quickly as possible.
We will continue to monitor the progress and coordinate with the roaming partner to ensure that the issue is fully addressed and that services are restored to normal.

Semtech is observing a service degradation for Essentials1 SIM subscriptions in Europe and the USA. Devices currently present in these regions may find it difficult to establish a new data session, and for a few subscribers, the old data session may drop. We have reported the issue to our partner carrier. Investigation to determine the scope and cause is underway.

Impact: Impacted devices may experience delays in establishing data, SMS, USSD, and voice services.
We will provide an update as soon as we have additional information.