Outage in Sierra Wireless

Service Disruption Notification - Enhanced Carrier Connectivity (ECC) Connectivity Issues with AT&T (GNOC-3814)

Resolved Minor
September 22, 2023 - Started 8 months ago - Lasted about 16 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a disruption with Enhanced Carrier Connectivity (ECC) Data service with AT&T. Customers may have issues with reconnection on their devices. We are still investigating to determine the cause and scope of the impact with our partner. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless AT&T - Data
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/22/2023 05:31PM

After further investigation, it was determined that the issue was isolated to one customer's server and subset of devices. We are considering this issue resolved at this time.

INVESTIGATING 8 months ago - at 09/22/2023 12:55PM

Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 8 months ago - at 09/22/2023 10:46AM

Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 8 months ago - at 09/22/2023 08:47AM

Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

Enhanced Carrier Connectivity (NAM) / MSO - AT&T - Data

INVESTIGATING 8 months ago - at 09/22/2023 06:44AM

Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 8 months ago - at 09/22/2023 04:45AM

Semtech/Sierra Wireless continues to work with our partner to determine the cause and the scope of the impact, and endeavor to bring this issue to resolution. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 8 months ago - at 09/22/2023 02:18AM

Semtech/Sierra Wireless is experiencing a disruption with Enhanced Carrier Connectivity (ECC) Data service with AT&T. Customers may have issues with reconnection on their devices. We are still investigating to determine the cause and scope of the impact with our partner.

No ETR is currently available. We will provide an update as soon as we have additional information.

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