Outage in Sierra Wireless

Service Disruption Notification - Xpress SMS Service Degradation (GNOC-4066)

Resolved Minor
October 27, 2023 - Started 7 months ago - Lasted about 9 hours
Official incident page

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Outage Details

Semtech/Sierra Wireless is experiencing a degradation with the Xpress SMS service. Some customers may have difficulties in receiving SMS messages. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.
Components affected
Sierra Wireless Xpress (2G Airadigm) - SMS
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/27/2023 02:33PM

Corrective action has been taken to resolve this issue. We have been closely monitoring since the corrective action was taken, and have observed no additional impacts. We are considering this issue resolved at this time.

INVESTIGATING 7 months ago - at 10/27/2023 11:44AM

Semtech/Sierra Wireless is experiencing a degradation with the Xpress SMS service. Some customers may have difficulties in receiving SMS messages. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 7 months ago - at 10/27/2023 09:44AM

Semtech/Sierra Wireless is experiencing a degradation with the Xpress SMS service. Some customers may have difficulties in receiving SMS messages. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 7 months ago - at 10/27/2023 07:42AM

Semtech/Sierra Wireless is experiencing a degradation with the Xpress SMS service. Some customers may have difficulties in receiving SMS messages. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

INVESTIGATING 7 months ago - at 10/27/2023 05:42AM

Semtech/Sierra Wireless is experiencing a degradation with the Xpress SMS service. Some customers may have difficulties in receiving SMS messages. We are still investigating to determine the cause and scope of the impact. No ETR is currently available. We will provide an update as soon as we have additional information.

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