Outage in signageOS

Device status reporting devices as Offline/Pending

Resolved Minor
February 23, 2022 - Started about 3 years ago
Official incident page

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Outage Details

As part of our scheduled maintenance we've encountered an issue regarding device status reporting, we are currently investigating the root cause of the issue
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 02/23/2022 03:13PM

Due to queue traffic generated at the time of the maintenance, signageOS experienced a traffic peak which led to the temporary disconnection of some devices. This issue has been resolved, all devices are reporting correct connectivity status again.

MONITORING about 3 years ago - at 02/23/2022 02:05PM

Due to queue traffic generated at the time of the maintenance, signageOS experienced a traffic peak which led to the temporary disconnection of some devices. signageOS is monitoring the system as the patch was deployed and all devices are back connected and shown as connected in Box.

INVESTIGATING about 3 years ago - at 02/23/2022 01:05PM

We are continuing to investigate the issue.

INVESTIGATING about 3 years ago - at 02/23/2022 12:07PM

We are continuing to investigate the issue.

INVESTIGATING about 3 years ago - at 02/23/2022 10:44AM

We are continuing to investigate the issue.

INVESTIGATING about 3 years ago - at 02/23/2022 09:03AM

As part of our scheduled maintenance we've encountered an issue regarding device status reporting, we are currently investigating the root cause of the issue

Latest signageOS outages

Box not receiving health checks - about 19 hours ago
Services down - about 1 month ago
API services degraded - about 1 month ago
Experiencing intermittent unavailability from several regions - 2 months ago
Action confirmation delayed - 3 months ago

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