Outage in Simon Data

Journeys Experiencing Performance Issues

Resolved Minor
April 25, 2024 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is preventing contacts from entering journeys.
Components affected
Simon Data Syncs
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/25/2024 05:19PM

This incident has been resolved.

MONITORING 10 days ago - at 04/25/2024 04:25PM

We have implemented a fix and contacts are successfully entering journeys. Our team is continuing to monitor the situation.

INVESTIGATING 10 days ago - at 04/25/2024 03:53PM

We are currently investigating an issue that is preventing contacts from entering journeys.

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