Outage in Simply Hosting

Fibre Fault on UK Backbone Network

Resolved Minor
March 09, 2021 - Started about 3 years ago - Lasted about 1 year
Official incident page

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Outage Details

We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired. The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 03/11/2021 02:20PM

This incident has been resolved.

MONITORING about 3 years ago - at 03/10/2021 10:12AM

The fault was identified, and the network was restored to full resilience at 21:38 GMT.

We are currently monitoring, but expect to shortly close this case.

INVESTIGATING about 3 years ago - at 03/09/2021 05:23PM

Our suppliers fibre engineers are still investigating this. We will provide further information when it becomes available.

INVESTIGATING about 3 years ago - at 03/09/2021 12:30PM

Our fibre supplier are still investigating and we will provide further information when it becomes available.

INVESTIGATING about 3 years ago - at 03/09/2021 10:01AM

We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired.

The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.

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