Check the stats and details of the latest Simply Hosting outages and issues
Minor Resolved · 4 months ago · lasted about 4 hours
We have identified an intermitted network issue with one of our racks that hosts our SSD VPS customers, the issue is being investigated by our engineers.
Minor Resolved · 11 months ago · lasted 3 months
A power issue at a 3rd-party colocation centre in London is causing an unexpected at-risk period for our network this evening. Our network has built-in diverse resilience and is continuing to operate during this time with no customer outages as there is plenty of spare capacity on alternate paths. At the moment we don't know how long this at risk period will last. We'll continue to monitor the issue.
Minor Resolved · 12 months ago · lasted 3 months
We have identified an issue with a router line card at one of our network interconnection POP sites in Slough, UK. This caused some packet loss affecting around 10% of customers at around 11:30 GMT to 12:00 GMT. Traffic has now been routed to other paths in our network to solve the problem whilst we investigate the faulty hardware further. The network has a reduced level of resilience at this time whilst this is corrected.
Minor Resolved · over 1 year ago · lasted 8 months
Our fibre circuit supplier has an issue with one of the optical paths to our Reading data centre and is periodically removing it from service for testing, and restoring service afterwards. No impact is expected as our network will fail over between the available paths quickly, however the network is at-risk of furter failure for short periods when one circuit is out of service for testing.
Minor Resolved · over 1 year ago · lasted about 1 year
Core Network Issue
We have identified an equipment failure that makes up part of our optical network. While we currently still have full resiliency, our optical network is in a degraded state and this should be considered an at-risk period until the affected part has been replaced.
Minor Resolved · over 1 year ago · lasted about 1 year
Fibre Fault on UK Backbone Network
We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired. The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.
Minor Resolved · almost 2 years ago · lasted over 1 year
Simply Hosting Backup Server Issue
On the 28th December at approximately 2:13am, backup6.simplyhosting.com became unresponsive. The service was restarted, however this only temporarily alleviated the issue and the service itself crashed again on the 31st December. At this point the service was put into maintenance mode in order to preserve existing customer backups while we investigated the issue. Today we have managed to isolate the issue and we have taken the service out of maintenance mode. All tasks that were paused or due to run during the maintenance mode period will be queued and will eventually run.
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