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Resolved Minor Network at risk
A power issue at a 3rd-party colocation centre in London is causing an unexpected at-risk period for our network this evening. Our network has built-in diverse resilience and is continuing to operate during this time with no customer outages as there is plenty of spare capacity on alternate paths. At the moment we don't know how long this at risk period will last. We'll continue to monitor the issue.
Resolved Minor Network Router Issue
We have identified an issue with a router line card at one of our network interconnection POP sites in Slough, UK. This caused some packet loss affecting around 10% of customers at around 11:30 GMT to 12:00 GMT. Traffic has now been routed to other paths in our network to solve the problem whilst we investigate the faulty hardware further. The network has a reduced level of resilience at this time whilst this is corrected.
Resolved Minor Network maintenance due to optical fault
Our fibre circuit supplier has an issue with one of the optical paths to our Reading data centre and is periodically removing it from service for testing, and restoring service afterwards. No impact is expected as our network will fail over between the available paths quickly, however the network is at-risk of furter failure for short periods when one circuit is out of service for testing.
Resolved Minor Core Network Issue
We have identified an equipment failure that makes up part of our optical network. While we currently still have full resiliency, our optical network is in a degraded state and this should be considered an at-risk period until the affected part has been replaced.
Resolved Minor Fibre Fault on UK Backbone Network
We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired. The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.
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