Outage in Sinch

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR || TT#MNOC-48491

Resolved Minor

June 10, 2023 - Started 10 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Ticket Number :: MNOC-48491 Services:: DI SMS 365 (SMSx) Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages. Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Sat Jun 10 18:18:00 GMT 2023 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2023 10:01PM

Dear client,

The queues are processed.

MONITORING 10 months ago - at 06/10/2023 09:49PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 06/10/2023 06:19PM

Ticket Number :: MNOC-48491
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : Sat Jun 10 18:18:00 GMT 2023

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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