Outage in Sinch

Delivery Issue - Multiple Destinations

Resolved Minor
November 20, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing an issue causing delivery delays towards multiple destinations. Our engineers are currently working on resolving this issue as quickly as possible. Impact: Customers may experience delays or rejections on some MT messages. Incident Start Time: 2023-11-20 15:50 UTC We appreciate your patience and apologize for any inconvenience during this period. Please contact support@sinch.com should you require further information or assistance.
Components affected
Sinch SMS - US - Toll Free Sinch SMS - CA - ShortCode Sinch SMS - CA - LongCode Sinch SMS - US - LongCode Sinch SMS - US - ShortCode Sinch SMS - APAC Sinch SMS - Latin America Sinch SMS - EMEA Sinch SMS - CA - Toll Free
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/20/2023 07:03PM

This incident has been resolved.

Incident Start Time: 2023-11-20 15:50 UTC
Incident Restoration Time: 2023-11-20 17:14 UTC
Incident End Time: 2023-11-20 17:14 UTC

During the incident timeframe, customers may have experienced delays or rejections on some MT messages for SMS and MMS.

MONITORING 5 months ago - at 11/20/2023 05:58PM

A fix has been implemented and we are monitoring the results.

Incident Restoration Time: 2023-11-20 17:14 UTC

INVESTIGATING 5 months ago - at 11/20/2023 04:57PM

We are currently experiencing an issue causing delivery delays towards multiple destinations.
Our engineers are currently working on resolving this issue as quickly as possible.

Impact: Customers may experience delays or rejections on some MT messages.

Incident Start Time: 2023-11-20 15:50 UTC

We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.

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