Outage in Sinch

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-52864

Resolved Minor
April 19, 2024 - Started 13 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Ticket Number :: MNOC-52864 Services:: DI SMS 365 (SMSx) Description :: Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe delay in delivery of DR messages towards operators in United States of America and Canada. Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/20/2024 02:52AM

Queues have been cleared and traffic resumed back to normal.

Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT
Incident End Date & Time (GMT) : 20th April 2024 02:40 Hrs. GMT

MONITORING 13 days ago - at 04/19/2024 09:12PM

Queues are due to high traffic and are reducing gradually, We will update on further progress.

IDENTIFIED 13 days ago - at 04/19/2024 07:28PM

Ticket Number :: MNOC-52864
Services:: DI SMS 365 (SMSx)

Description ::
Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform.
Few of our customers connected to SMSx platform may observe delay in delivery of DR messages towards operators in United States of America and Canada.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 19 April 2024 16:50 Hrs. GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

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