Outage in Siteimprove

Analytics / Usability - Outage

Resolved Minor
September 05, 2023 - Started 8 months ago - Lasted 2 days
Official incident page

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Outage Details

Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again. We’ll have an update at the top of the hour. Stay tuned!
Components affected
Siteimprove Analytics / Usability
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/07/2023 02:28PM

The issue affecting the Analytics-related modules is all sorted.

We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.

MONITORING 8 months ago - at 09/06/2023 02:57PM

Thank you for your continued patience. We're still monitoring the fixes we've implemented to ensure their performance and stability with our Analytics-related modules.

MONITORING 8 months ago - at 09/06/2023 06:58AM

Thank you for your continued patience while waiting for the next update. While the Analytics-related modules are up and running, we will continue to monitor to ensure everything is acting as it should.

Users may still experience minor platform slowness. We truly appreciate your understanding in the meantime.

MONITORING 8 months ago - at 09/05/2023 05:48PM

Thank you for your patience while waiting for the next update. While the Analytics-related modules are up and running, we're deploying additional fixes now to reduce further analytics issues moving forward.

Users may experience minor platform slowness while we deploy these additional fixes. We truly appreciate your understanding in the meantime.

MONITORING 8 months ago - at 09/05/2023 08:06AM

Don’t fret! A fix is on the way and we’re checking in to make sure the Marketing Analytics module running as expected.

We’ll have an update at the top of the hour. Stay tuned!

INVESTIGATING 8 months ago - at 09/05/2023 07:47AM

Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again.

We’ll have an update at the top of the hour. Stay tuned!

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